Common
questions.
What happens when I hit my monthly limit?
We do not bill overages. Once you reach your monthly limit the API returns a 429 with the reset date, so you can never get a surprise invoice from us. The tradeoff is real and worth planning for: verification stops until the limit resets, so handle a 429 the same way you handle us being unreachable and let the request through. You can upgrade at any time.
Can I switch plans later?
Yes. You can upgrade or downgrade at any time from your dashboard. Upgrades take effect immediately; downgrades apply at the start of the next billing cycle.
Is there a free plan?
We offer a 14-day free trial with full API access on all plans — no credit card required. After the trial, you choose the plan that fits your usage. There is no perpetually free tier.
What counts as a verification?
One POST to /api/v1/verify counts as one verification, regardless of the result (human or bot). Requests rejected for a bad key or a rate limit are not counted. Session monitoring only records a verification on the heartbeat that actually flags an anomaly, so a quiet session costs you nothing.
Do you store personal data?
No. useHUMA analyzes behavioral patterns (mouse speed, typing cadence, scroll rhythm) — we never store your end users' names, emails, IP addresses, or any PII. We store the anonymized userId your system provides plus the summary signal numbers used to produce the score. See the privacy policy for exactly what that means.
What is the Enterprise plan?
Enterprise is designed for high-volume products and teams that need a dedicated Slack channel, custom terms and invoicing, and volume pricing. Support is answered by the founder within one business day. Reach out to team@humaverify.com to discuss your requirements.
Can HUMA detect AI agents (Playwright, Puppeteer, browser extensions)?
Yes — Agent Shield is included on Pro and Enterprise. On those plans, every verification can return a separate is_agent score that flags automated browser agents (Playwright, Puppeteer, Selenium, and extension/computer-use agents) alongside the human result. For dedicated, high-volume AI-agent defense with custom thresholds and tuning, useHUMA Shield is rolling out next — email team@humaverify.com for early access.